HOOPSTAMP

Billing & Refund Policy

Effective September 29, 2026

Review these terms before starting a paid membership.

Automatic renewal

Monthly and annual memberships renew automatically through Stripe at the price and interval displayed during checkout until canceled.

Cancel anytime

Members may use Manage Billing inside HoopStamp to cancel future renewal. Cancellation stops the next charge; access remains available through the end of the paid billing period unless Stripe indicates otherwise.

Refunds

Membership fees are generally nonrefundable once a billing period begins. We will review requests involving duplicate charges, an incorrect charge or a documented technical failure that prevented use of the paid service. Contact us within seven days of the charge so we can investigate.

Failed payments

If a renewal fails, HoopStamp may provide a short grace period while Stripe retries the payment. Premium access may be restricted if payment is not completed.

Request help

Email support@hoopstamp.com with the account email, charge date and a brief explanation. Do not email full card numbers or banking credentials.